Given the large number of first-time Google Drive users (see Table 1), students identified fewer issues with usability than might be expected; Norman (2005) correlated a positive feeling or affect toward a design with one’s ability to use it. Students’ perception of the usability of the interface was likely influenced by the similar design to other software. This familiarity likely led to students’ improved perceptions of the tool’s ease of learning, task efficiency, ease of remembering, understandability, and ultimately, their subjective satisfaction—the five factors of usability.