Provide security and reliable system for customer. Made customer satisfaction for business. Implmen system for customer refer to need. Current position as Team leader for mange network montitoring team, we monitor network for support production line and support customer for investigate and solve problem relate to Network device and Linux/Windows server.
* Support the implementation of infrastructure projects by installing, setting up, and resolving technical issues related to network equipment and also for unix/windows server.
* Manage network LAN, WAN, Internet and firewall.
* Escalating complex problems with software, hardware, and networking.
* Diagnose, evaluate, and prioritize requests for assistance from users experiencing problems.
* Research, resolve, and follow-up on routine user problems.
Achievements
*Manage
*Provided support for customer problem.
*Reduce downtime that will be effect production line.
* Support the implementation of infrastructure projects by installing, setting up, and resolving technical issues related to unix and windows server.
* Manage network LAN, WAN, Internet and firewall.
* Escalating complex problems with software, hardware, and networking.
* Diagnose, evaluate, and prioritize requests for assistance from users experiencing problems.
* Research, resolve, and follow-up on routine user problems.
Achievements
* Provided security for the business.
* Solve problem from user experience.
* Reduce business cost from hardware and software problem.