Support has been a crucial win for both teams and managers. Without high-level
support from the organization’s manager, the transition wouldn’t have been
successful. Upper management provided structural support, incentives for those who
took a leadership role on teams, and gave them career credit for their contributions.
Leadership also provided disincentives for those who elected to subvert the process.
Human impediments were “repurposed” to ensure success, but we didn’t lose any
people in the transition.