Responsibilities:
Shift Operations Management
•Coordinate shift operations to meet operational demands upholding high quality standard, complying to Global SOP standards.
•Respond accurately and make prompt and effective decisions to address any issues encountered during the shift operation
•Meet with duty manager to discuss operations execution plan and resource allocations.
•Monitor daily service request and initiates follow-up action. Ensures the supervisor on the next shift is informed when follow up is required.
•Conduct Daily Shift Briefing and ensure close communication and co-ordination between different functions as a result to maintain the operation efficiency
•Regularly coordinate equipment checks to initiate proactive maintenance in cases of potential failure
•Enforce the shipment security measures and controls
•Monitor and ensure KPIs achievement on daily basis
Operations Awareness
•Expand knowledge of other roles within Operations in order to carry out these functions through a rotational shift mechanism.
•Initiate and implement process improvement program
•Ensure Global SOP compliance
•Ensure safe working practice and environment
Manage Team
•Manage and control team performance
•Manage and control staff’s discipline
•Assist Operations Manager in manpower planning and rotation plan
•Coach team members in technical knowledge
•Coordinate and communicate within and cross-functional team members
•Solid team building practical skills
•Motivate team members
•Initially prepare solutions in related issues
•Role model for the team
Qualifications:
•At least 5 years relevant experience of working in air cargo, transportation or logistics industry. 3 years of experience in supervisory level
•Bachelor’s degree in related field
•Good at managing the team to work under pressure, change and rotating shift
•Strong leadership skills:- coaching, influencing, planning and organizing, building team
•Able to communicate English language
•Communications, analytical, problem solving and decision making skills
•Punctual and service-minded
•Able to work in shift at Suvarnabhumi Airport area