Data were collected from 20 hotel and restaurant managers in Norway. A qualitative
approach applying interviews was chosen in order to attain a more detailed and reflected
information. Informants were selected by dsnowballingT [7] managers with relevant
experiences. New informants were added up to saturation [8]. The sample represents 11
well-established hotels, age span from 18 to 66; two well-established hotels, age span from
18 to 35 years; two newly established hotels; a hotel chain headquarter, which has
specifically dealt with managing age-mixed workforces; and four restaurant concepts, with
staff ranging from 18 to 60 years. In all businesses with age span 18 to 60+ years, more
than 20% of all employees were over 35 years of age. The sample was non-random,
chosen for reasons argued above, accordingly giving access to informants possessing
relevant information