a sense of accomplishment when feeling exhausted or when helping people toward whom one is indifferent. (p. 403)
Burnout appears to have many adverse affects on oneself as well as on others in the workplace, in addition to negatively affecting job performance. Consequences of burnout may include withdrawal and absenteeism. Burnout can affect one‘s colleagues by creating interpersonal conflict and disrupting job tasks. Burnout also impacts psychological and physiological health, which can impact one‘s ability to handle stressors and to effectively cope with those stressors (Maslach et al., 2001).
Maslach et al. (2001) expanded the three-pronged model (exhaustion, cynicism, and inefficacy) by summarizing the research findings over the past 25 years in terms of:
1. The situational factors (where burnout occurs), including (a) job characteristics, (b) occupational characteristics, and (c) organizational characteristics); and
2. The individual factors (among which burnout occurs), including (a) demographic characteristics, (b) personality characteristics, and (c) job attitudes (see Table 1).
a sense of accomplishment when feeling exhausted or when helping people toward whom one is indifferent. (p. 403) Burnout appears to have many adverse affects on oneself as well as on others in the workplace, in addition to negatively affecting job performance. Consequences of burnout may include withdrawal and absenteeism. Burnout can affect one‘s colleagues by creating interpersonal conflict and disrupting job tasks. Burnout also impacts psychological and physiological health, which can impact one‘s ability to handle stressors and to effectively cope with those stressors (Maslach et al., 2001). Maslach et al. (2001) expanded the three-pronged model (exhaustion, cynicism, and inefficacy) by summarizing the research findings over the past 25 years in terms of: 1. The situational factors (where burnout occurs), including (a) job characteristics, (b) occupational characteristics, and (c) organizational characteristics); and 2. The individual factors (among which burnout occurs), including (a) demographic characteristics, (b) personality characteristics, and (c) job attitudes (see Table 1).
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