You: I think my luggage is lost – I’ve been waiting at the baggage claim for over an hour and it hasn’t come out yet.
Agent: What’s your flight number?
You: Well, I was supposed to come in on flight 1388 from Buenos Aires via Mexico City, but I missed the connection, so I ended up on flight 973 instead.
Agent: OK – can you describe your luggage?
You: There’s one black suitcase with wheels, and one dark blue duffel bag. Both have tags with my name on them.
Agent: Please fill out this form with the name and address of your hotel as well as your contact information, and we’ll get in touch as soon as we find your luggage. I’m terribly sorry for the inconvenience.
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