Dear Leaders,
I have attached a Cross-selling list for you to try calling members.
This members are those that play other products but not Gameplay products for past 14days
Please call members to encourage them to try e-Sports, Club Bravado Slots or Club W Premier
Please try to spend more time chatting with VIPD and VIPP members either on phone or message.
Hence the sample script for call and message should be, example a slot player that only play Playtech Live casino,
Check Member Profile, games member play, DOB
CS: Dear member ABC, this is Q from W88. Are you free now?
Member: Hi. I am free
CS: How is your day? I saw that you like to play Playtech live casino, what do you like about them?
Member: [answer his opinions] I like the design and table
CS: [Acknowledge]I see. As a VIPD player, we have a special terms for you. do you know you get higher rebate at the new Casino, Club W Premier?
Member: Reply.
CS: This New casino has been very popular with our members maybe you can go try, shall I transfer the money to the Casino W Premier wallet.
Member: Ok