Today we will discuss the different sectors of the travel and tourism industry .
We will also discuss research - the different forms of research and how we might use them in our industry.
The third point we will discuss and look at is how and where we find information essential to our professional standards of dealing with our clients.
The Road to tourism - Skills for the new professional (2nd edition) by
Vivienne O’Shannessy, Dean Minett & Geoff Hyde is an excellent first book to use.