The papers imply that SMEs are involved in KM activities, yet in order to better understand
and discuss these activities, researchers in the field may consider the application of a more
target group oriented language. This means that scholars should try to discuss KM with a
stronger reference to SME specific needs rather than from a prescriptive point of view.
Regarding the benefits of KM, Edvardsson’s (2009) study stressed the direct link between
KM activities and increased productivity and/or new product development.