b Okay, this is our sales just an idea, but why don't we do more to celebrate successes amongst winning staff (clarify)? This would be a great way to reinforce the idea that we're a If junior team (encourage). Perhaps we could also develop a mentoring system (clarify) would staff could turn to more experienced team members for advice, think it improve overall performance and boost morale (encourage). In fact, maybe mentors could get a bonus based on the performance of the people they re mentoring (summarize and ask one or two further questions)