We had a very bad experience with this hotel , we had many problems like the safety box of our friends didn't work well they never helpt them quickly , the result ? Some days they didn't have their cash or phone , and the staff said we can't do anything , you have to wait tomorrow ! It's a shame , after that , we booked an over night , during the morning they came to us to say us : you have to change your room now. Why ? We reserved the same kind of room , finally we said yes ok , we did our lugguage , and then we went to the reception and they said sorry your new room is not ready , finally we lost 2 hours of our time , and at the end they said no it's ok you can stay in the same room ... Waste of time . They will never help you for everything , it was our most expensive hotel in Thailand and the badest service ever ... You can have a better experience , save your money and leave :) !