We thank you for your prompt e-mail response of today's date and would clarify that we were initially informed that the claim amount was USD 1,200 by Khun Marisa and had reported the aforesaid claim amount to our principals. In view that the nominal claim amount was USD 1,200 , a site inspection was initially not required by our principals. However, we were later informed by you on 8 May 2014 that the claim amount is USD 2,000.- and not USD 1,200 and hence we had to report to our principals again of the change in the claim amount. On 12 June 2014, we received an e-mail instruction from our principals to proceed with a survey on the affected drums and we immediately contacted Khun Marisa on the same date to make an appointment for the survey.
Please be reminded that the onus is on the claimant to prove the nature and extent of the damage or loss.