We are working to expand our contribution to the environmental protection and encourage you to do the same. We are happy to offer you to get our bills electronically.
In order to simplify the payment procedure of the monthly bills, we would like to adjust the payment method from 1st of June 2016 from manually bank transfers to an automated payment method.
We experienced difficulties with the allocation of payments that cause reminders to be sent and also includes late payment charges which are not always necessary. Issues such as the incorrect reference number, incorrect account number cause such confusions that take time and cost money to investigate.
Additionally, we have increasingly received feedback from our customers that our reminder overlaps with the payment and this leads to misunderstandings.
We now would like to counteract and increase our customer satisfaction. Attached you will find the form for the direct debit. We kindly ask you to complete it with the corresponding details, let it be confirmed by your bank and return it to us. Everything else will be arranged from our side and confirmed to you.
Additionally there is the possibility to pay the bill by credit card. You simply need to adjust your customer account on www.myregus.com and file your credit card details there.
The invoices are sent as usual by email or by mail at the end of the month and you will have the opportunity to discuss ambiguities with us until the 18th of the following month.
We look forward to your feedback by Friday 29th of April 2016 and are pleased to assist you with any questions.
The whole Regus team is grateful for the good cooperation and wishes you a successful week.