Outcomes
As an outcome oriented organization, we have focused processes for evaluating patient satisfaction and clinical indicators and also key indicators that measure the effects of leadership behaviors on members of the staff.
On an annual basis, all professional nurses participate in an online RN staff nurse satisfaction survey. Included in the survey are questions related to satisfaction
with leadership.
Our RN satisfaction survey outcome data indicate that we have a high level of
RN satisfaction.
Our nurses' scores are significantly above the mean Si jre in overall satisfaction when compared witl similar units in the database.
Currently, we se the Jackson RN Satisfaction Survey as our leasurement tool.
It is of interest that RN satisfac! on scores are particularly high among new nurses Scores obtained from nurses within one year of their employment date demonstrated a high de£ ee of satisfaction in overall teamwork, the work environment, and receiving feedback regardi Ig their job performance.
Strong retention progran have resulted in eliminating the use of agency or travel nurses in our facility.
Currently, the pi rioperative staff member vacancy rate is 2%, and iverage turnover is 3%. Implementing transform; tional leadership behaviors in surgical services las resulted in excellent outcomes for our organi ation at a time when areas of the United States continue to experience difficulty in recruiting e perienced perioperative staff members.