I asked the reception to make a ferry booking for her on 19 August in the early morning and I didn’t receive any code or information until I got off the office, so I asked your staff to send the booked ferry details directly to the guests and cc me in. The information that the guests need was incomplete, I told the reception to advise the pick-up time at the resort but nobody seemed to pay attention and even told the guests to ask the reception at The Elements resort themselves. How could this be?