A929.20 - You are ineligible to use online services for individuals as we have insufficient shared secret information to verify your identity.
Shared secrets are information we hold about you. It may be information that we created, or information that has been reported to us by an institution that you deal with.
Phone 13 28 61, then press 5, between 8.00am and 6.00pm Monday to Friday to speak with a customer service representative. Have three pieces of information ready to establish your identity.