From the foregoing, it can be depicted that user satisfaction depends on several factors and surveys
have been used as a tool to assess services and user satisfaction in academic libraries. Through the
surveys, user needs and expectations would be identified, and addressed by library management. In
addition, it could help library management reposition the library as the first choice as far as access
to information is concerned. The fact is that the need to improve and deliver satisfactory services
based on user needs is emerging as an important theme among librarians. It is necessary in order to
ensure that users changing needs are continually being met