Negotiation is the next type of interpersonal skill that is important to effective business communication. This term means having the ability to discuss and reach an agreement in a professional manner.
Violet excels in negotiation as the employees and customers are always complaining or asking for favors. She is good at listening and discussing situations and then coming up with a fair solution.
On the other hand, Fred ignores any request for discussions and rules with an iron fist. This has caused his employees to view him as unfair and undiplomatic, especially when it comes to solving problems.