quality
and customer satisfaction are utmost in the minds of Wegmans management and its employees Private-label food items as well as name brands are regularly evaluated in test Kitchens, along with potential new products. Managers are responsible for checking and maintaining product and service quality in their departments. Moreover, employees are encouraged to report problems to their managers
if a customer is dissatisfied with an item, and returns it, or even a portion of the item, the customer is offered a choice of a replacement or a refund. If the item is a Wegmans brand food item, it is then sent to the test kitchen to determine the cause of the problem. If the cause be determined, corrective action is taken.