Ok, I really liked this product, I think it works however here's our short 2 month experience with it. We both did about 4 sessions, spaced 2 weeks apart. For me, full back, ...
- BibaWe both did about 4 sessions, spaced 2 weeks apart. For me, full back, chest. The first 2 sessions all went great, then on 3rd one we observed that with same laser settings, the product head would start randomly cause skin burns, in completely random places. Mind you, it's winter time, we're absolutely out of suntan and been so since we started this back in January.
The head protective glass would start to overheat and we could feel the heat in between the pulse discharges even when we moved the head from one spot to another on the skin, you'd feel the heat from the glass. We had to literally let that glass cool off for more than the 3.5 sec that the machine has built into (when it emits a beep to let you know). The machine has a lot of safety things implemented, one being 3.5 sec in between pulses, technically allowing it to cool off.
On 4th session, after 15 minutes of use, the head started making some louder popping sounds. As per manufacturer's instructions, these should be considered "normal". We really enjoyed that since we thought some hair follicles really got destroyed permanently (yay!).
And then the disaster happened. On next pulse discharge the head unit exploded, an electrical fire started inside the head, the unit started smoking while continuing to make electric flames and explosion sounds. I had to literally rush on and pull the cord from the power outlet before everything would get out of control.
My wife ended up with a huge skin burn from the disaster and nearly got electroshocked when the laser head exploded and started looking like a welding machine.
I tried to contact the manufacturer's support line. Surprise (or not). Nobody picked up the phone, I was asked after a long wait to leave a phone number so they can call me back. None has so far. I emailed them using their website email address and also using amazon contact form. Nothing.
Pretty sad, paid several hundreds for this unit and it's clearly unsafe to use. Im posting pictures with the unit head that caught on fire