Her name is Premlata Shinde. She is retiring in Feb2017. So far she has survived a paralysis stroke and 2 heart atracks. She had just resumed her duties after a prolonged duration of leave for treatment. She has enough leaves stocked up that she can avail them and continue getting paid at home till her retirement. But she wants to finish her service period honorably. So her branch staff set up an extra cash counter just so she can work at her own pace while customers can continue getting the service at the usual counter. But some unaware customer ended up at that counter and made this video. Also, her husband is no more and her only son lives abroad with wife and child and can only visit for limited durations. It is said that she has undergone most of her medical treatment by herself. Please respect her.