A topic guide was used to gain further insight into
daily practice. This topic guide was based on the litera-
ture review [3] and the study about the lived experience
of caregivers preceding this study [23]. Topics were the
MHNs’ opinion about what is important in the support
of caregivers, caregiver-MHN collaboration, the MHNs’
opinion about the caregivers’ needs and the content of
the MHN caregiver support. The latter questions fo-
cused on barriers and opportunities in supporting the
caregiver. The initial question was “What would you do
to assess the caregiver’s situation”? The participants were
invited to describe the content of their best practices by
giving details of events, situations and conversations
with the caregiver. Both the individual interviews and
the focus group discussions followed the natural course
of a conversation. Field notes concerning impressions
gained during the individual interviews and focus group
discussions, as well as information given after the tape
recorder was turned off were written down immediately
after the interviews.