Dear Joy san
We’re sorry for your inconvenience caused.
We hear you isolated the broken bag,
thank you for your cooperation.
Could you give us some additional information?
We also appreciate photos for these 7 points below.
1. Where was this pallet placed in the container? (Photo?)
2. Were there any damage on the pallet? (Photo?)
3. Were there any damage on the surface shrink sheet? (Photo?)
4. Were there any damage on the inner shrink sheet? (Photo?)
5. Was there CAC label on the shrink sheet? (Photo?)
6. Was the broken bag taped to prevent powder-leak? (Photo?)
7. What is the thing near the broken bag 
which you marked with red-circle? => Pls see the attached file