Managing Group Decision Making (cont.)
Constructive conflict
a certain amount of constructiveconflict should exist
cognitive conflict-issue-based differences in perspectives or judgments
a constructive type of conflict
can air legitimate differences of opinion and develop better ideas
affective conflict-emotional disagreement directed toward other people that is likely to be destructive conflict
two techniques used to purposely program cognitive conflict
devil’s advocate-has the job of criticizing others
dialectic-structured debate comparing two conflicting courses of action