innovation is about helping organizations grow. Growth is often measured
in terms of turnover and profit, but can also occur in knowledge,
in human experience, and in efficiency and quality. Innovation is the
process of making changes to something established by introducing something
new. As such, it can be radical or incremental, and it can be applied
to products, processes, or services and in any organization. It can happen
at all levels in an organization, from management teams to departments
and even to the level of the individual.
This chapter describes the main concepts behind innovation. We
explore the different types of innovation that affect the growth of an
organization. The difference between radical and incremental innovation
is discussed, as is the special relationship between product and process
innovation.