2. Below are some statements about the service you have experienced - to what extent do you agree or disagree with the following?
Strongly Agree Tend to Agree Tend to Disagree Strongly Disagree
The advisor that dealt with my query was knowledgeable The advisor that dealt with my query was knowledgeable Strongly Agree The advisor that dealt with my query was knowledgeable Tend to Agree The advisor that dealt with my query was knowledgeable Tend to Disagree The advisor that dealt with my query was knowledgeable Strongly Disagree
The advisor that dealt with my query treated me with respect The advisor that dealt with my query treated me with respect Strongly Agree The advisor that dealt with my query treated me with respect Tend to Agree The advisor that dealt with my query treated me with respect Tend to Disagree The advisor that dealt with my query treated me with respect Strongly Disagree
The advisor provided the information I needed The advisor provided the information I needed Strongly Agree The advisor provided the information I needed Tend to Agree The advisor provided the information I needed Tend to Disagree The advisor provided the information I needed Strongly Disagree