Accurate and reliable information is needed to support decision-making processes. Due to the large number
of participants typically involved in supply chain operations, organizations often find thatitis difficult
to effectively share information within a supply chain; hence, this research examined ways to improve
information sharing within supply chain operations for one marine transportation services organization.
An action research, case study approach used the Design for Six Sigma (DFSS) methodology to design an
information technology solution that effectively communicates information between the layers within
the supply chain regarding the movement of materials via inland tank barges. The comparative analysis
of verification and baseline measurements conducted suggests this project was successful because the
new process fulfilled the needs of the work environment for which it was designed. For the organization
that participated in this research, the successful adoption of the new approach for information sharing
improved communication and decision making within their supply chain.