Job Description for Medical Secretary Resume
• Greeted patients, families and visitors
• Updated patient’s demographic and insurance information
• Answered and screened incoming phone calls
• Obtained comprehensive information and took correct written messages
• Directed calls to suitable person with minimal transfers
• Responded to common questions concerning the practice, health insurance coverage and billing procedures
• Verified patient eligibility
• Performed basic patient care activities
• Screened mail
• Prepared correspondence
• Maintained calendar
• Assisted with physician’s and staff travel arrangements and setting up meetings
• Completed patients’ registration
• Arranged appointments for diagnostic tests
• Obtained pre-certification for services with insurance companies
• Handled requests from patients for prescription refills
• Ensured customer service excellence at the facility