The naïve understanding of this paper presents unified material in which all respondents (irrespective of their profession,
age and work experience) narrated their professional experience of discharge planning. At the same time, the respondents
talked about their experience of lack of consideration and knowledge on the part of the hospital nursing staff involved in
discharge planning. The respondents agreed that discharge planning has received an unwarranted stamp of being a trivial
matter due to the many uncertainties and the schism within the context. The respondents also agreed that IT always
improves the status of an activity. However, all the respondents felt unsure about how IT would facilitate understanding
and communication in the discharge planning process due to the respondents’ uncertainty regarding implementation and
use of this new working tool. Despite insufficient knowledge about distance-based discharge planning on the part of the
respondents they all agreed that in the main, staff would be supported by it while the patient would not benefit as much if
discharge planning were to be done on a distance basis using video conferencing