We attempted to remove your iCloud locked device from the previous owner's account but were unable to do so as the iDevice 5 (013885005599179) is unfortunately marked by Apple as Lost/Stolen.
As stated on the website before purchase, it is not possible to remove the Activation Lock on iDevices which are in Apple's lost/stolen database using our Clean service. There is a more expensive Premium solution which is currently offline which we will email you about as soon as it returns.
Your payment for the clean service has been refunded in Trade Credits (£49.99 - the total amount, including pre-order) which you can avail on a different device or against the Premium service when it becomes available.
As we have already prepared your unlock and incurred the unlocking charge, we cannot automatically issue a card refund for handsets which are rejected in such circumstances.
There are numerous services such as http://cleancheck.me (FREE) which can be used to identify Lost/Stolen handsets.