An optimal enterprise system that fosters innovation is based on people, process and technology. However, current enterprise
systems lack a significant involvement of the human aspects. An innovation model can incorporate those three components to
provide greater value to stakeholders, drive organizational growth, gain a competitive advantage and achieve greater end-user
satisfaction. We investigated how an enterprise systems model for open innovation could be created based on existing innovation
socio-technical frameworks and how that model may benefit the UK National Health Service (NHS). We carried out a literature
review of enterprise systems models, cognitive and social-tech engineering and innovation management. Two researchers
undertook a thematic analysis of 46 academic papers. Themes included business sectors, types of innovation strategy and the use
of cognitive and social-tech engineering elements. Results show that little application of innovation models within the healthcare
sector has been undertaken to foster innovation. We suggest that existing innovation frameworks such as the Innovation
Pentathlon Framework, the NASA's partnering incentive and the Tesco club card scheme may be the basis for the creation of a
healthcare innovation model that incorporates substantive human aspects, including human cognition and human reward. Since
the cost of missing medical appointments in the NHS is around $1390 million dollars per year, our innovation model may be
implemented to improve patient attendance to family doctors and hospital appointments. The model strategy comprises
rewarding people with shopping vouchers (Tesco club card points or nectar points) each time they confirm or cancel a medical
appointment online or by SMS text message. With this model, the NHS would improve the management of their resources, may
improve the quality of service and may have higher user satisfaction. Nevertheless, future challenges may include the adaptation
of current NHS business processes and the management of the collaboration with private organizations.
An optimal enterprise system that fosters innovation is based on people, process and technology. However, current enterprisesystems lack a significant involvement of the human aspects. An innovation model can incorporate those three components toprovide greater value to stakeholders, drive organizational growth, gain a competitive advantage and achieve greater end-usersatisfaction. We investigated how an enterprise systems model for open innovation could be created based on existing innovationsocio-technical frameworks and how that model may benefit the UK National Health Service (NHS). We carried out a literaturereview of enterprise systems models, cognitive and social-tech engineering and innovation management. Two researchersundertook a thematic analysis of 46 academic papers. Themes included business sectors, types of innovation strategy and the useof cognitive and social-tech engineering elements. Results show that little application of innovation models within the healthcaresector has been undertaken to foster innovation. We suggest that existing innovation frameworks such as the InnovationPentathlon Framework, the NASA's partnering incentive and the Tesco club card scheme may be the basis for the creation of ahealthcare innovation model that incorporates substantive human aspects, including human cognition and human reward. Sincethe cost of missing medical appointments in the NHS is around $1390 million dollars per year, our innovation model may beimplemented to improve patient attendance to family doctors and hospital appointments. The model strategy comprisesrewarding people with shopping vouchers (Tesco club card points or nectar points) each time they confirm or cancel a medicalappointment online or by SMS text message. With this model, the NHS would improve the management of their resources, mayimprove the quality of service and may have higher user satisfaction. Nevertheless, future challenges may include the adaptationof current NHS business processes and the management of the collaboration with private organizations.
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