As a result of this USE and USER
SATISFACTION, certain NET BENEFITS will
occur. If the information system or service is to
be continued, it is assumed that the NET
BENEFITS from the perspective of the owner or
sponsor of the system are positive, thus
influencing and reinforcing subsequent USE and
USER SATISFACTION. These feedback loops
are still valid, however, even if the NET
BENEFITS are negative. The lack of positive
benefits is likely to lead to decreased use and
possible discontinuance of the system or of the
IS department itself (e.g., wholesale outsourcing).
The challenge for the researcher is to
define clearly and carefully the stakeholders and
context in which NET BENEFITS are to be
measured.
Proceedings of the 35th Hawaii International Conference on System Sciences - 2002
0-
As a result of this USE and USER
SATISFACTION, certain NET BENEFITS will
occur. If the information system or service is to
be continued, it is assumed that the NET
BENEFITS from the perspective of the owner or
sponsor of the system are positive, thus
influencing and reinforcing subsequent USE and
USER SATISFACTION. These feedback loops
are still valid, however, even if the NET
BENEFITS are negative. The lack of positive
benefits is likely to lead to decreased use and
possible discontinuance of the system or of the
IS department itself (e.g., wholesale outsourcing).
The challenge for the researcher is to
define clearly and carefully the stakeholders and
context in which NET BENEFITS are to be
measured.
Proceedings of the 35th Hawaii International Conference on System Sciences - 2002
0-
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