The results of the questionnaires survey determined that the customer satisfaction and service
quality in Restaurant Sagarmatha is very good. The questionnaire survey is categorized into
background information of the respondents, customer satisfaction and opinions of Restaurant
Sagarmatha. The final questionnaires consist of two close-ended questions, seven open-ended
questions, and 8 rating questions. Together three kinds of questionnaires were used to set the
results of service quality and customer satisfaction in Restaurant Sagarmatha. The open-ended
questions were chosen to express the opinions of Restaurant Sagarmatha from the customers‟
the point of view. In background information of the respondents, 3 surveys were conducted like
age distribution of the Restaurant Sagarmatha respondents, gender, and continent of
respondents. Here in age distribution, the maximum number of customers visiting the
restaurant was 40% between the ages 26 and 30. Similarly, the highest number of respondents
were female by 60%. All the respondents were from different continent like Africa, Asia,
Europe and America. But the highest number of respondents were Europe and America. But
the highest number of respondents were Europe with 63%.