Note:
You must ship the order within the time period specified as the "Handling time (in days)" for your product. You can specify this when you first create the product listing. You can also edit it after you add it to your inventory.
You must confirm shipment of the order with Amazon within 30 days from the date the order was placed. Otherwise, Amazon will automatically cancel the order. We will notify you by e-mail if you fail to send us a timely shipment confirmation.
When you confirm shipment for even one item in an order, the buyer is charged for the entire order. If the entire order is not confirmed, you will see the "Shipment is late" status in Manage Orders and a warning message on your seller account home page. These will appear even if you have refunded the remaining items in the order. You can ignore the "Shipment is late" status and the warning message if you have confirmed even part of the order; the order will not be canceled.
Order List
The Order list displays up to 25 orders per page. You can alter how many results are displayed at the bottom of the page. You can use the page navigation aids to see the previous or next page, or you can jump to a page by number. In addition, you can sort your results by purchase date, shipping service, or status by using the small triangles at the top of the columns.
From this list, you can access the details necessary to fulfill the order. For instructions on downloading a report, see Order Reports.
Search Orders
By default, the Order list shows all orders placed in the last 7 days, including cancelled orders. Cancelled orders are displayed in lighter text. You can sort by Status to find Unshipped, Cancelled, and Shipped orders.
The "Total unshipped: x orders" link in the top, right-hand corner of the page allows you to view orders that have not been confirmed as shipped. This includes all sales channels on which you list your products.
You also can customize your view or use Search to find orders by pre-defined values.
Important:
Order IDs must be entered in the format 000-1234567-1234567. Not using the required format is a common cause of "Order ID not found" errors.
Sales Channel will appear only if you sell on multiple Amazon sales channels, including Fulfillment by Amazon and Amazon Webstore, or if you use Checkout by Amazon.
Once you find a date range or other search option that you want to use regularly, use the Make this my default order view check box to save your settings. Your current settings are displayed above the search results. If you change your mind later, perform the search you want and just check the box on the preferred search results page.
You can use Advanced Search to perform more complex searches. Learn more.
View Order Details
To view order details, such as the product purchased and the shipping address, click the order ID in the "Order ID/Product Details" column.
On the Order Details page, you can also:
Print a shipping label and packing list.
Confirm shipment.
Contact the buyer.
Amazon Webstore sellers will see a Sales Channel field. In this field, orders placed on their Webstore will display the domain name (URL) of the store on which the order was placed. Clicking the name of the product in Item Details will open the product's detail page on the Webstore. Learn more about Amazon Webstore.
Customer Information Not Available
When the status of an FBA order is "Pending," the Shipping Service, Buyer Name, and Buyer E-mail are not available on the Order Details page. In most cases, "Pending" indicates that some of the Units in the order have not shipped. Here are some of the most common reasons for orders being in "Pending" status:
The buyer has qualified for Super Saver Shipping and the order is waiting for other Units to be consolidated, so the buyer will receive free shipping. Payment will be processed once the Units is shipped.
Amazon has been unable to obtain authorization for the customer's credit card. Once authorization has been obtained, the merchant will be paid.
The order is for multiple Units, but one Unit is not in stock; we choose to release (or split) the order anyway so the FBA Unit is shipped (our system may even extend Super Saver Shipping to the buyer even though a split has occurred). In these cases the order will still show "Pending" in the order view even though the Unit has been shipped and the seller has been paid.
When the order has been shipped, the customer information will become available.
Manage Orders
Search Orders
Change Merchant Order ID
Print Shipping Label & Packing Slip