the staff are efficient, friendly and accomodative. they helped me because for some reason 2 rooms were booked for me, when i wanted 1 for 2 people. they agreed to be flexible and keep the second room open for me for a couple of months. that saves me a lot of money.
the hotel is a bit dark and the swimming pool only small. the fitness centre is good.
the food is good but expensive. breakfast at bt is extortionate!