This study takes a grounded theory approach to provide
groundwork for refining KM processes in genetic
services. Grounded theory is an inductive methodology to
generate theories through the emergence of conceptual
categories (Glaser and Strauss, 1967, Rhine, 2008). The
research data are collected by (1) reviewing relevant
literature, policies, and organizational documents; (2)
observing and communicating with participants about
their roles, activities, and technology satisfaction;