Punctuality: One of the most prominent issues was respondents’ perceptions of punctuality. All nine managers contended that punctuality was a serious issue among hotel workers. While all the hotels have policies in place to deal with timeliness, it was seen as very disrespectful regarding operations. Managers contended that they believe it is a cultural issue, but it should not be tolerated. The following comments expressed these sentiments:
“They have a “soon come attitude”, it seems normal to be late. I think it’s a part of the culture”. (GM#4)
“8:00 means 9:15…it drives me crazy. I can’t handle it. Time is money and money is time. My assistant cannot get here to save her soul”. (GM#1)
“This is a challenge which I find from the top to the bottom. It is outrageous how people have no respect for time. I find it very disrespectful to others”. (GM#7)