BMW/ CR contacted to Khun Anusorn and discussed about his enquiry to replacing new car.
- Siripen expressed aplogies to the car inconvenience and informed him that BMW Thailand cannot consider replacing new car or support the dealer to replacing a new car in this case. However, the dealer also has a right to consider replacing new car at its own descretion.
- Khun Anusorn understood the scope of warranty and BSi that exclude replacing a new car. However, he may try to proces his enquiry thru consumer protection board as he is a victim of defctive product.