Department Heads
Besides their particular duties and responsibilities in their functional areas, Department
Heads are responsible for:
Participating in establishing quality policies and objectives;
Creating and implementing strategic plans to achieve defined policies and
objectives;
Creating and maintaining an environment that develops and motivates staffs to strive
to deliver full conformance to defined requirements and procedures;
Formulating measurements and analytic techniques to verify that actions taken are
effective in achieving stated objectives;
Continuous assessment of processes for which they are responsible;
Implementation of corrective/preventive actions and their completion:
Evaluation of quality issues when out sourcing services to subcontractors;