I need to get some feedback from you and your unit on current FMC service since we implement the changes last month. It would be helpful if you can send me informal feedback by the end of this month. This would allow you to talk to your people who involve or have to work with FMC people beforehand.
· 1. Appearance of personnel: Look, the way they carry themselves
· 2. Communication: Ability to communicate with understanding, politeness
· 3. Reliability: Ability to perform and deliver
· 4. Responsiveness: Prompt and on-time with commitment
· 5. Assurance: Knowledge and courtesy of employees and their ability to convey trust and confidence
· 6. Empathy: Caring to our customers
· 7. Do you think FMC service has been improved within last 2 months, how and why?
· 8. Other comments or suggestions: free form
For 1-6, please give score 1 -5 (1 is the lowest and 5 is the highest)
For 7-8, it would help if you fill in both (either in Thai or English)
Please note this is not an official survey. However, I will use your feedback to help improving the FMC organization. Effectiveness of this organization means less complaint and increase customer satisfactions.