Three core outcome measurements for employee capabilities are employee satisfaction
ratings, employee turnover percentages, and employee productivity (e.g., revenue per
employee). Examples of lead measures or performance drivers for employee capabilities include hours of training and strategic job coverage ratios (percentage of critical job requirements
filled). As new processes are created, new skills are often demanded. Training
and hiring are sources of these new skills. Furthermore, the percentage of the
employees needed in certain key areas with the requisite skills signals the capability of
the organization to meet the objectives of the other three perspectives