Comparing work relationships to the same principles as Lean and Six Sigma can get us thinking differently about a problem that feels abstract and seems invisible. Poor work relationships and unhealthy dynamics result in waste just as poor manufacturing processes produce waste.
We can choose to view work relationship breakdowns as inevitable and impossible to correct or see the opening: imagining what could, should and can be. Tactfully addressing missed expectations and talking about expected behavior is an opportunity to create a work climate that frees people to focus on results.
Whether you are a leader or an employee, you can be sure that efforts to improve work relationships and interactions will be noticed and appreciated. Look beyond the viewpoint of, "I'd rather not have this discussion with this person" to the benefits even small improvements can make.