Tips for submitting a Steam Support ticket
Always provide your Steam account's login name when submitting a Steam Support ticket.
Ensure that you provide the name of the game(s), addon(s) or applications that you are trying to purchase.
Categorize your ticket in the Purchases and Payment category.
If the issue is resolved and your ticket is still open, log in to your Steam Support account and close your ticket.
Failure to provide all necessary information when submitting a ticket can only cause a longer delay before your issue is resolved.