4 generic supply chain service outputs
eliminate discrepancies
•
Spatial convenience
is the amount of shopping time and effort
will be required on the part of the customer
•
Lot size
is the number of units to be purchased in each
transaction
•
Waiting time
is the amount of time the customer must wait
between ordering and receiving products
•
Product variety and assortment
differs by supply chain
–
Supermarkets may have over 35,000 items on the shelves
–
Warehouse stores generally stock 8,000 to 10,000 items with only one brand
and size of an item
–
Convenience stores may stock only a few hundred items