I just wanted to tell you about the horrible experience I have had at Navyboot. At first I thought that this was a great Swiss shoe company, but boy was I mistaken. I bought a very expensive pair of boots there a few weeks ago, and after one hour of wear, one of the heels broke off. Needless to say, I was extremely disappointed with the terrible quality of what I thought were nice boots.
So, as can be expected at any store in the States, if something like this happens, you take the shoes in and get your money back, or at least a new pair of shoes. Quite the contrary. Instead, the woman looked at me like I was crazy and told me that the heel probably broke off because I walked funny. I was completely shocked at this response. The only solution that they provided me with was to get the boots repaired.
When I went back after the boots were ready, I stressed one more time that I no longer wanted this boots, for fear that each time I would wear them, I would have to hobble around without a heel. Again, they told me that there was no other option than to take the boots home. I even spoke with the "big boss" (as he called himself) and he was even more rude than the woman I spoke with on the floor.
I have never been treated so poorly at a store in my life, nor have I spent so much money on such crap.
The situation has still not been resolved, and I have to go back to the store one more time with a Swiss colleague so that she can speak to the man in german, because his english was non-existant.
I just wanted to share my story so that none of you have to go through a similar experience.
Please do me a favor and spread this message. Navyboot does not deserve to be in business selling such horrible quality shoes for such ridiculous prices.