We
conducted
the
empirical
research
in
high-quality
(i.e.,
first
class,
first
class
superior,
luxury,
and
superior
luxury)
hotels
located
in
Rome,
Italy.
In
20
hotels
we
obtained
the
permission
from
hotel
managers
to
interview
20
guests
in
each
hotel.
A
total
of
400
poten-
tial
respondents
were
approached,
while
335
valid
responses
were
obtained,
thus
achieving
a
response
rate
of
83.75%.
The
respondents
stayed
in
nine
first
class,
three
first
class
superior,
three
luxury,
and
five
superior
luxury
hotels.
We
collected
the
data
through
a
structured
questionnaire,
which
consisted
of
closed
questions
measured
by
5-point
Lik-
ert
type
scales.
The
questionnaire
was
written
in
English,
Italian
We
conducted
the
empirical
research
in
high-quality
(ie,
first
class,
first
class
superior,
luxury,
and
superior
luxury)
hotels
located
in
Rome,
Italy.
In
20
hotels
we
obtained
the
permission
from
hotel
managers
to
interview
20
guests
in
each
hotel.
A
total
of
400
poten-
tial
respondents
were
approached,
while
335
valid
responses
were
obtained,
thus
achieving
a
response
rate
of
83.75%.
The
respondents
stayed
in
nine
first
class,
three
first
class
superior,
three
luxury,
and
five
superior
luxury
hotels.
We
collected
the
data
through
a
structured
questionnaire,
which
consisted
of
closed
questions
measured
by
5-point
Lik-
ert
type
scales.
The
questionnaire
was
written
in
English,
Italian
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