The translation theory also highlights the need to identify the level of accuracy and quality of
the end product. Unless organisations attempt to assess the accuracy and quality of the
knowledge acquired, they will not be in a position to identify the success and effectiveness of
the knowledge transfer process. This will not only result in failing to recognise the impact it
made on the organisations and its practices, but will also result in repeating similar mistakes
in future knowledge transfer practices. Therefore, the element of ‘‘performance
measurement’’ has been introduced into the model (refer to Figure 4) to complete the
model of knowledge transfer process.