internal goals in supply chains. From this viewpoint, commitment plays an
important role in a relationship between firms.
Prior research discussed commitment from various viewpoints. It has a
wide spectrum such as the work commitment of workers and inter-firm
commitment in physical distribution. It was extended to an aspect of
supply chains and, in particular, it was carried out in logistics research.
However, prior research investigated that it was concerned with
manufacturing firms. Therefore, this research investigates the commitment
of international freight forwarders which provide transportation services
for shippers in an international logistics process. This viewpoint has
importance in the aspect of testing the relationship between suppliers and
customers in international logistics services.