Our clients booked 2 MPVs for July 24-26 and requested same drivers. Piched confirmed that you would be providing a same driver continuously so we have confirmed the same with our client. In order to have the same drivers for the 6 reservations – 2 drivers need to be pre-assigned before/on July 23, they cannot be randomly chosen or wait until 3-4 hours prior to decide the drivers assignment. At this time, we cannot go back to our client to say “we can’t keep the promise as requested”; it put us in a very bad predicament and reflects bad on you too. Furthermore, due to time zone difference, getting the driver info 3-4 hours prior to the pickup would not allow enough time for us to notify our client. The assistant of the passengers are in the U.S. she won’t see our email after she leaves her office at 5 pm Friday. It’s now 10:15 am Friday here in Los Angeles, so we need to give her the drivers info in less than 7 hours.)
We would really appreciate you re- evaluating your chauffeurs schedule carefully again and expedite the 2 drivers assignment for our VIP client. Thank you!